Nobody types a note again.
One tap before the conversation, one after. The customer is told, the phone records, and the note is written for them: what they want, the budget, who decides, what was promised.
“I had the conversation. The note was written before I was back in the car.”
01 · Capture · kitchen table · 31:04
“The other quote came in cheaper, to be honest. It's both of us deciding, and we'd want it done before Christmas.”
✓ Note written before the rep was back in the van