01 What Capture listens for
A dealership conversation turns on the part-exchange and the finance; a kitchen-table one on the job, who decides and the competing quotes. The recording and the transcript are the same; the facts Capture writes into the note are yours.
Listens for Car dealerships The car and the specPart-exchange and what is owedBudget, deposit and term
Home improvement The property and the jobBudget and finance appetiteWho decides, and who is missing
02 What Coach scores
Your sales process is the scorecard Coach uses, in your words. The close is “ask for the test drive” on a forecourt and “ask for the order” at a kitchen table. The objections are the ones your floor hears every week.
Scores Car dealerships Qualified the part-exchange earlyPresented finance as a monthlyHandled “I’ll think about it”
Home improvement Scoped the whole jobBoth decision-makers presentHandled “we’ve got other quotes”